Lorly Refund Policy

Effective Date: October 1, 2026

1. Scope and Contact

This Policy applies to orders for token purchases on Lorly. Token prices and quantities are as shown on the purchase page. If you have any questions about charges or paid orders, please contact us at [email protected].

Paid orders for Lorly Services are accepted and refunds are processed by DREAMTOPIA (SG) PTE. LTD., a company incorporated under the laws of Singapore. For the company’s contact information, see “Contact Us” in the Terms of Service.

2. Refunds for Token Orders

You may request a refund within seven (7) calendar days after purchase if all tokens in that order remain unused. If any tokens in the order have been used, the entire order is generally nonrefundable, subject to the exceptions in this Policy and any requirements of applicable law.

If a malfunction of the Lorly Services causes duplicate token deductions, or tokens are deducted despite an AI response failing, we will restore the corresponding tokens after verification. Disputes about payment charges are handled under “Charge Disputes and Unauthorized Transactions” below and are treated separately from token restoration.

3. Nonrefundable Circumstances

We generally do not provide refunds in the following circumstances:

The same account has already received a refund for the same reason within the past twelve (12) months;

The account has been verified as repeatedly abusing the refund process;

The account has been banned for violating the Terms of Service, and the violation has been confirmed;

Before purchase, the purchase page clearly identified the item or promotion as “nonrefundable”; or

More than ninety (90) calendar days have passed since payment.

The ninety (90) day limit above does not extend the ordinary seven (7) day refund request period specified in Section 2. If you believe your circumstances are exceptional, you may still contact us, and we will review them on a case-by-case basis.

The nonrefundable rules above do not exclude refunds required by applicable law or the exception below for service interruptions caused by the platform.

4. Charge Disputes and Unauthorized Transactions

If you dispute a charge on your statement or discover an unauthorized transaction, please contact [email protected] immediately and provide the relevant order number, the time of the charge, and the payment method used so that we can investigate.

5. Service Interruptions Caused by the Platform

If a service interruption attributable to Lorly prevents you from using Lorly normally, the nonrefundable rules above do not apply, and we will refund the corresponding fees based on the actual circumstances.

6. Refund Method and Timing

Refunds are processed by DREAMTOPIA (SG) PTE. LTD. and returned to the original payment method used for the purchase. Refunds are not made in cash or by paper check. We will initiate a refund within ten (10) calendar days after the refund request is approved; the time it takes for the funds to arrive depends on the payment provider or bank. If applicable law requires a stricter deadline, that deadline will apply.