Question 1

How do I log in to Lorly web?

Accepted Answer

On any page that requires an account, tap log in, enter your email and verification code to continue. Browsing Explore and public help does not require login.

Question 2

Where can I view my account after logging in?

Accepted Answer

Tap the account area in the top right and choose “View account” to open your profile.

Question 3

How do I switch between Simplified Chinese, Traditional Chinese, and English?

Accepted Answer

Open the top settings, expand “Language”, then choose “简体中文”, “繁體中文”, or “English”.

Question 4

Will my choice persist after refreshing or switching devices?

Accepted Answer

Manual choices are saved on the current device. After logging in, they are also saved to your account preferences.

Question 5

How do I quickly find works I want to play?

Accepted Answer

Use the top search to find titles, tags, or simulators, or filter by hotness, latest, type, or genre on the Explore page.

Question 6

Can I select multiple filters at once?

Accepted Answer

Hot and Latest are mutually exclusive. Type, Creator, and Genre share a single-select group; choosing a new option replaces the previous one.

Question 7

How do I start a story?

Accepted Answer

Open a work's details and tap Start. If you are not logged in, you will return to the same work after logging in.

Question 8

Will switching language lose my input?

Accepted Answer

No. Switching language will not exit the room or clear your current draft.

Question 9

How do I view my lorby balance and history?

Accepted Answer

After logging in, go to your profile to open the lorby account. You can view the balance, top-up packages, and transaction history.

Question 10

How do I request a refund?

Accepted Answer

See our Refund Policy for how refunds on token orders work. For questions about charges or paid orders, email support@lorly.ai.

Question 11

What should I do if I find inappropriate content?

Accepted Answer

Open “Feedback” and choose the “Report” category, then describe the issue. We will review it as soon as possible.

Question 12

What if the page does not respond after tapping?

Accepted Answer

Refresh the page and try again. If it still does not work, submit feedback with the page, steps, and screenshots.